Loyalty reasons: it seems that consumer loyalty is closely tied to will immediate or planned to do to the feel of a smart, responsible and rewarding. Loyalty on: economic and pragmatic, linked to the moment.
The key point for the brand, against the difficulty of establishing a continuous relationship denoted the absolute loyalty, is to be permanently present in the choice of the consumer, in his knowledge and his desires.
This figure helps us to understand the context: consumers say they are ready to establish a sort of pact with the brand, engaging to be "faithful and regular customers, in exchange for privileged services and are adapted to their needs.
E 'this relationship marketing, which starts from the bottom and directs the market dynamics in strategic direction and long lasting.